The Student Information and Support Officers (SISC) provide advice and support on a range of academic, personal and financial issues.

Filing a Complaint

How to File a Complaint


Our Role in Helping You File a Complaint

Nicole and Shane provide a free, confidential, and impartial service. As we are independent of the university, we can support you in understanding the complaints process, putting together a complaint and when there is capacity, attending a hearing with the complaints/ disciplinary committee.

You can book an appointment with us if you would like to discuss putting a complaint forward. Below is some information.

Learn more on the SL Advice homepage, where you can book a 1-to-1 appointment with  Shane or Nicole on the SISC team

 

Were You Notified by the Disciplinary Committee? 

If you are called to meet an advocate by the disciplinary committee you can also seek advice
and guidance from SISC.

You can email us at studentsupport@ul.ie or book an appointment with us through the SL Advice page.
 

Filing a Complaint About Your Course

Complaints about your course can be discussed with your class rep who can bring them
directly to the lecturer or course director or to the Course Board. If you don’t know who your
class rep is, please email studentreps@ul.ie

If you are not happy with the outcome, SISC can talk you through the student complaints policy and procedures. Full information on the policy is available in the University of Limerick Student Complaints Policy & Procedures which can be found at the UL Policy Hub.
 

Have You Been the Victim of Harassment From Another Student or Staff?

If you have experienced any inequalities, bullying, harassment from another student or staff, you can book an appointment with SISC to discuss the policy and procedures for student dignity and respect. Learn more on the SL Advice homepage, where you can book a 1-to-1 appointment with  Shane or Nicole on the SISC team

Full information on the policy is available in the University of Limerick Student Complaints Policy & Procedures which can be found at the UL Policy Hub..

You must be a student or former student of UL. The matter being complained about must have occurred during your time as a student. When a complaint includes an allegation of bullying, harassment, or intimidation by a member of staff, the case will be referred to UL’s Policy and Procedures for Student Dignity and Respect.

Everything you need to know about making a formal complaint can be found here. 

UL Student Life stands with you.

In this section