If you have a query about UL or student life in general, our helpful Information & Services team is here to assist you. Learn more.


General FAQs


How Do I Find My Way Around Campus?

You can find the campus maps here

How Do I Apply for a Leap Card?

Step 1: Apply online here.

Step 2: Fill out the application form, bring your email with your code to the UL Student Life Info & Services desk in reception where you can collect your Leap Card. (We currently only print the Student Leap card for 16-18 year olds and 24 years and over.)

You can check the opening hours of the student Centre here. You can call us on (061) 202 324 or email studentcentre@ul.ie.

Where Can I Buy Lab Coats and Safety Glasses?

You can buy them online in the UL Wolves Store or at the information & services desk. 


How Can I Access the Counselling Service?

UL Student Life does not run a counselling service.

The university has a counselling service called UL Eist, located in the main building. Follow this link for info on drop-in times. You can email counselling@ul.ie to arrange a drop-in appointment. 

UL Student Life has designated Student Information and Support Coordinators who are independent from the university. You can learn more and book in for a chat by following this link. 

Who Do I Ask About Issues With Lecturers/Tutor/Dropping Out/Changing Course?

We encourage you to reach out to your Academic Advisor, Course Director or another member of UL support staff like the student support officer in your faculty. They can talk you through your options before you make a decision.

Do You Have a Lost and Found?

Lost items generally get handed in to the Info & Services desk in the Student Centre reception, the security hut or main university reception. We will email you if your student card is handed in.

Do You Replace Student Cards? 

UL Student Life can’t replace UL student cards. You need to follow the university’s process on the Student Hub Online Student Card.

If your card is lost or broken, there is a €10 fee for a replacement.

If your card has expired or is no longer scanning, replacements will be issued free of charge (once you return the original card).

What Are The Stickers on the Back of UL Student ID Cards For?

The stickers provide you with membership to the on-campus bars, which are members-only.

You will not be allowed enter the bars on campus without your membership. You must be over 18 to purchase your sticker. Stickers can be ordered here and can be collected from the student centre.

Where Can I Get a Pool Cue or Table Tennis Bats?

You can get them at the Info & Services desk in the reception area of the UL Student Life building. You must hand in one student card per pool cue to monitor who is upstairs at all times.

The Info & Services desk closes each day for lunch between 12.30 and 1.30, so make sure to return the cue and collect your student ID card before 12.30 if you need to attend a lecture or lab.


I Bought Something on Your Store, Where Do I Collect It?

If you have purchased an item for click and collect, it will be available for collection from the Information & Services desk 24 hours later.

For orders placed on Fridays after 4, they will be available for collection on the following Monday after 12 midday.