How to file a complaint
Our role in helping you file a complaint
Your student adviser Shane provides a free, confidential, and impartial service. The service is independent of the university, and can support you in understanding the complaints process, putting together a complaint and when there is capacity, attending a hearing with the complaints / disciplinary committee.
If you are called to meet with an advocate by the disciplinary committee, you student advisor is here to help and support you through the process. For more information on how the disciplinary committee operate just click here.
You can book an appointment with Shane if you would like to discuss putting a complaint forward. Just click the link to the booking page here.
Were you notified by the disciplinary committee?
If you are called to meet an advocate by the disciplinary committee you can also seek advice
and guidance from the Advice & Advocacy team.
You can email us at advicehub@ul.ie or book an appointment with us through the UL Student Life Advice page.
Filing a complaint about your course
If you have a complaint regarding your course this can be discussed with your class rep who can inform your lecturer, course director or the course board. If you do not know who your class rep is, you can email student.voice@ul.ie
If you are not satisfied with the outcome your Student Advisor can go through the student complaints process. The UL Student Complaints Policy & Procedure can be found at the UL Policy Hub just click here
Experienced harassment on or off campus?
If you have been subject to harassment, discrimination or bullying by another student, staff member or member of the public, you can book an appointment with your Student Advisor. Shane can go through the process and inform you of the policy and procedures and connect you with the right support within the university.
If you have been a victim of sexual harassment you can contact the UL Sexual Violence & Harassment Prevention and Response Manager Maria Healy Maria is the first point of contact and provides confidential support and guidance to those who have experienced or are experiencing incident of sexual assault and sexual harassment. UL now have a new Sexual Harassment and violence policy which can be accessed here.
To access these supports you must be a student or former student of UL. The matter being complained about must have occurred during your time as a student.